Refund policy

Here is the professional, polished English version of your Refund Policy. I have updated the email address, removed all other contact methods (WhatsApp/Facebook) to ensure a centralized professional channel, and improved the flow and clarity of the terms.

Refund & Return Policy | Cellumove

At Cellumove, your satisfaction is our priority. If you notice a product defect or if the size is not what you expected, you may submit a request within 30 days of receiving your item.

1. General Conditions for Returns and Exchanges

To be eligible for a return, items must meet the following criteria:

  • Condition: Unworn, unwashed, and in their original, resalable condition.

  • Packaging: Returned with original packaging and all tags intact.

  • Documentation: Accompanied by a valid proof of purchase.

Fees and Costs:

  • A €30 restocking fee may apply and will be deducted from the final refund amount.

  • The customer is responsible for all return shipping costs.

2. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

  • Sale Items: Items purchased with a discount code or during clearance sales are considered Final Sale.

  • Hygiene/Intimate Items: For health and safety reasons, we do not accept returns on underwear, breastfeeding accessories, or opened skincare products.

  • Orders in Transit: If you change your mind after an order has been dispatched, you must wait for the delivery to arrive before initiating a return. We cannot cancel or refund orders while they are with the carrier.

3. Procedures Based on Circumstances

3.1 Defective or Damaged Items

If your item arrives damaged, please contact us at  cellumovefitwear@gmail.com with:

  1. Clear photos of the defect.

  2. A brief description of the issue. Once validated, we will issue a free replacement for your item.

3.2 Incorrect Item Received

If you received the wrong product, please email us with photos of the item received and details of what was originally ordered. Once verified, we will send the correct product to you free of charge.

3.3 Missing Orders (Marked as Delivered)

If your order is marked as "Delivered" but you have not received it:

  • Contact us via email so we can open a formal investigation with the carrier.

  • If the parcel is confirmed lost by the courier, we will issue a full replacement.

3.4 Order Cancellation

Cancellation requests are only accepted before the order has been dispatched. If the order has already shipped, you must follow the standard return process after receiving the package.

4. Refund Processing

Once your returned item is received and inspected:

  • You will receive a confirmation email regarding the approval or rejection of your refund.

  • Approved refunds will be processed within 14 working days.

  • Refunds will be issued via the original payment method (Credit Card, PayPal, etc.). Please note that any applicable restocking fees will be deducted from this total.

5. Return Shipping Instructions

To initiate a return, you must first contact our customer service team at: 📩 cellumovefitwear@gmail.com

We will provide you with specific return instructions. We strongly recommend using a tracked shipping method, as we cannot guarantee or process refunds for items lost during the return transit.

6. Contact Us

For any questions regarding exchanges, replacements, or refunds, please reach out to us through our official email. We are committed to providing a responsive, polite, and supportive service to all our customers.