Shipping policy

Shipping Policy | Cellumove

At Cellumove, we are dedicated to providing a seamless and transparent shopping experience. Our goal is to ensure your order is prepared with care and delivered to your doorstep as efficiently as possible.

1. Complimentary Shipping

We are pleased to offer Free Shipping on all orders placed through our website. There are no hidden delivery fees at checkout.

2. Order Processing Time

  • Processing: Orders are typically processed and prepared for dispatch within 1 to 3 working days (excluding weekends and public holidays).

  • Confirmation: Once your order has been handed over to our carrier, you will receive a shipping confirmation email containing your personal tracking number.

3. Estimated Delivery Times

Our products are dispatched from our international partner facilities to ensure global availability.

  • Standard Delivery: Generally takes between 3 to 14 working days after dispatch.

  • Exceptions: In certain cases (remote locations, peak holiday seasons, or high-demand sales periods), delivery may take up to 21 working days.

4. Real-Time Order Tracking

Stay updated on your package's journey:

  • Tracking Number: Provided via email as soon as the parcel leaves our warehouse.

  • Carrier Website: Use your tracking number directly on the carrier’s portal for live updates.

  • On-Site Tracking: You can also check your status via the “Track My Order” section on our official website.

5. Missing or Incomplete Orders

In the rare event that an item is missing from your package:

  1. Contact us immediately at cellumovecompressionleggings@gmail.com.

  2. Provide your order number and a photo of the received package. We will prioritize your case and either ship the missing item at no extra cost or provide a suitable alternative.

6. Returns and Refund Eligibility

  • In-Transit Policy: Please note that no refunds can be issued while a parcel is still in transit. We must confirm delivery before a return process can be initiated.

  • Change of Mind: If you wish to return your items after they arrive, please refer to our [Refund & Return Policy]. Refunds are processed once the returned items are inspected, minus any applicable restocking fees.

7. Our Commitment to You

Every Cellumove order is handled with the utmost attention to detail. If you have any questions regarding your shipment or need assistance with a delivery delay, our support team is here to help.

📩 Customer Support: cellumovecompressionleggings@gmail.com